Return and Refund Policy

OpoChoice Pty Ltd as trustee for the OpoChoice Trust (ABN 32 165 265 629) ("we", "us" or the "Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use (https://opochoice.com.au/website-terms). If you would like more information, please don't hesitate to contact us.

Refunds

If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a store credit or full refund (at your election), if we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.

Refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Returns

Replacement or credit as remedy

If there is anyway we have not met your satisfaction, we would love to know about it and make it better. Our stress-free return policy means that you can shop with us with confidence, knowing that we always have your best interest.

Returning items within the first 10 Business Days

Our small team hand packages your items with a lot of care, using recycle boxes, and we expect them to arrive in perfect condition. If you receive your order and it is damaged or incomplete, then please follow our simple  process. This must be completed withing 10 days of receiving the package.

Step 1 - Email – support@opochoice.com.au. Please include your order number, along with the detailed description and photo of what is wrong with the order.  

Step 2: If we receive the returned item, or an email as mentioned in Step 1 above, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether the Company is at fault:

  • (Company at fault)  if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Company not at fault)  if we consider that the Company is not at fault, then:
  • if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • if the item has been returned broken, damaged, or tarnished,we will not provide any replacement or credit.


Business Days

In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Adelaide, South Australia are open for business.


Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the Company. If we consider that the Company is not at fault, then no reimbursement of shipping costs will be provided. If we consider that the Company is at fault, then we will reimburse you for the standard shipping costs incurred in returning the product to us.